Privacy Policy

Information we collect

We may collect the following types of personal information when you interact with us:

• Contact details such as your name, phone number, email address and suburb or service location
• Vehicle information including make, model, year and a description of the glass damage or service required
• Messages and notes you submit through our quote or contact forms
• Technical data such as browser type, device information and pages visited, collected through standard website analytics tools

We only collect information that is reasonably necessary to respond to your enquiry, provide a quote, schedule a mobile appointment or deliver our services.

How we collect information

Personal information is collected when you fill in a form on our website, call us, request a quote through our online enquiry system, or communicate with us in connection with a booking or service. Our website forms are processed through a secure third-party form delivery service so your enquiry reaches our team. We do not use forms to collect information we do not need.

How we use your information

We use the information you provide to:

• Respond to quote requests and answer questions about our services
• Confirm pricing, availability and book mobile windscreen or auto glass appointments
• Perform the requested work and follow up on service-related matters
• Maintain business records for warranty, accounting and quality purposes
• Improve our website and understand how visitors use our online content

We do not sell your personal information. We do not send unsolicited marketing messages unless you have expressly opted in to receive them, and you may opt out at any time.

Disclosure to third parties

We may share your information with trusted service providers who assist us in operating our business, such as form delivery services, website hosting, analytics providers and payment processors. These parties are only permitted to use your information for the purpose of providing services to us. We may also disclose information where required by law, regulation or court order, or to protect the rights, safety or property of our customers, staff or business.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Information submitted through our website is transmitted over encrypted connections where supported. No method of transmission or storage is completely secure; if you have concerns about the information you share, contact us by phone instead.

We retain personal information only for as long as needed to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements.

Cookies and analytics

Our website may use cookies and similar technologies to measure traffic, understand how visitors navigate pages and improve performance. Analytics data is generally aggregated and does not directly identify you. You can control cookies through your browser settings, although disabling cookies may affect some website functionality.

Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion where we are not legally required to retain it. To make a privacy request, call 0415 78 78 44 or use our contact page. We will respond within a reasonable timeframe.

Links to other websites

Our website may contain links to external sites such as social media profiles. We are not responsible for the privacy practices of those third-party websites and encourage you to review their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page with an updated date. We encourage you to review this policy periodically.

Contact us

For questions or complaints about how we handle personal information, contact Brisbane Mobile Auto Glass by phone on 0415 78 78 44 or through our contact page. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.